Clarification Text GDPR

Rainwater takes responsibility for the personal data we hold. We are a global organization operating in multiple countries.

In this notice, when we refer to “Rainwater,” “we,” “us,” or “our,” we mean Rainwater A.Ş., the entity responsible for providing the Rainwater website, affiliated products, or managing stores and stands in your country.

 

How Can You Contact Us?

Information regarding the responsibility for your collected personal data and how to contact us can be found on the Contact Information page.

 

Personal Data We Collect About You

Our purpose in collecting your personal data is to enhance and develop the services, products, and experiences we offer to you and our customers. To ensure your privacy and data security, we consider personal data as any information that can directly identify you or others. Thus, we collect only the necessary data required to serve you better, avoiding unnecessary information.

We collect your personal data in various ways, including:

1. Information you share with us via our website, applications, email, phone, in-store, at our stands, or during events.
2. Data obtained from your online interactions through cookies or similar tracking technologies.
3. Information contained in our communications with you (e.g., emails) and how you engage with our emails and app communications.
4. Publicly available information from your social media interactions with us or posts about us.
5. Data obtained from third-party providers with whom you have granted permission to share your information.

 

Categories of Personal Data We Process About You

Personal Information

Name, email address, delivery address, IP address, cookie ID, login credentials, and device-related information (e.g., device ID or IMEI number).

Order Information

Order number, purchased product(s), payment details, and delivery records.

Internet Activity

Information obtained from online tracking technologies (e.g., cookies that indicate which areas of our website you spend more time on).

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How and Why We Use Your Personal Data

The primary reason we collect and use your personal data is to provide and improve the services, products, and experiences you expect from us. Below, we explain in detail how we use the data collected directly from you or indirectly from third parties such as retail partners.

For more details on how we collect personal data, refer to the section “Personal Data We Collect About You.”

Providing Our Products and/or Services to You

This includes:

• Managing and coordinating the purchase, delivery, and after-sales care of your products (as necessary);
• Responding to your questions and requests (via various channels such as online, in-person, phone, mail, live chat, and SMS);
• Documenting, tracking, and recording product lifecycle, including stock management;
• Contacting you when a product or model is back in stock.

Providing Support for Purchased Products and/or Services

We may use your personal data from time to time to assist you with the Rainwater products you own.

By sending you product support communications, we can:

• Provide useful information about your Rainwater product, such as essential service updates;
• Send maintenance reminders for optimal performance;
• Alert you to recommended app or software updates/upgrades;
• Inform you about where and how to get assistance from Rainwater experts if needed;
• Notify you about Rainwater warranty information;
• Provide important product safety or recall announcements.

As part of these activities, we may combine different categories of personal data collected about you. For example, we may merge personal information from your online interactions, the details you share with us, and data from Rainwater products for profiling and statistical analysis related to product popularity, online behaviors, and product usage.

 

How Long Do We Retain Your Data?

We retain your personal data only for as long as necessary to use it for the reasons stated in this privacy notice and as required by law.

The actual retention period depends on the type of personal data and its usage. For instance, when you purchase a product from us, we retain your information for at least the duration of the warranty or guarantee period.

 

Legal Basis for Processing Your Data

Some countries’ data protection and privacy laws require us to have a “legal basis” for using personal data. In general, this means we need a legal justification for processing your data.

The primary legal bases we rely on include:

Contract – e.g., processing your delivery and payment details to fulfill your purchase.

Consent – e.g., sending you marketing communications with your consent.

Legal Obligation – e.g., complying with legal requirements to disclose personal data to regulatory authorities or law enforcement.

Ultimately, the reason we process your personal data is to enhance our products, services, and your Rainwater experience as a business. Regardless of our legal basis, we take steps to uphold our commitment to protecting your privacy.

 

Your Controls and Choices

We aim to give you control over your personal data and ensure that it remains accurate and reflects your preferences. You have the right to access, update, and modify your personal data. Some of this information can be managed through your Rainwater account.

We send you marketing communications only if you have agreed to receive them. If you previously opted in but want to update or change how we contact you, you can do so by:

• Contacting Rainwater customer service and specifying how you’d like to update your preferences;
• Logging into your account on our website to modify your preferences and information.

In some cases, you also have the right to:

• Request that we stop using your personal data for certain purposes;
• Restrict or limit how we use your personal data;
• Request the deletion or removal of your personal data;
• Request the transfer of your personal data to third-party service providers.

For example, you can object to our tracking of your online interactions for promotional campaigns and targeted advertising.

Please note that these rights are not always applicable and may have certain exceptions.

If you or an authorized party wish to exercise any of your personal data rights, please email us at info@rainwater.com.tr or call your local Rainwater center using the Contact Information page. We will provide a link to our privacy portal, where you may submit further details about your request and receive additional information on how we will process it.

Before processing certain requests, we will ask you to verify your identity. If we cannot confirm your identity or verify your authorization to act on someone else’s behalf, we may be unable to respond to your request or provide personal data.

Where applicable, if your country’s laws allow us to charge a fee for data access or other rights requests, we will notify you in advance. You will not face discrimination for exercising any of your applicable rights.