Frequently Asked Questions

After filling in your delivery information completely in your shopping basket, when you click the ‘Place Order’ button in the payment step, you will be directed to the online payment screen to complete your payment. When you log in to your Pay with Online Payment digital wallet account to complete your payment, you can complete your payment by transferring money by wire transfer / EFT to the bank account information shown to you on the online payment screen after selecting any of the Wire Transfer / EFT contracted banks under the ‘Wire Transfer / EFT’ menu. When making your transfer / EFT transaction, you are kindly requested to add your order reference number shared with you on the order screen in the description field. Orders that do not receive the money order payment within 24 hours after the order is completed will be cancelled.

Orders that are not paid by wire transfer / EFT within 24 hours after the order is created will be cancelled. You are kindly requested to make your payment method through the bank you are a customer of by taking this rule into consideration and to complete it within 24 hours by observing your daily transfer / EFT limit. If you think your order is cancelled for another reason

Unfortunately, we currently do not offer discounts for multiple device purchases.

You can buy a new model Rainwater product at a discount instead of the old models whose warranty period has expired. Discount rates are updated regularly. You can call our support line at 444 0 420 to make sure that your device is in the model group whose support has ended and to get a discount coupon.

You can try our products by visiting Rainwater demo points. For information about our demo points, you can contact our customer service or you can find them on rainwater.com.tr.

Orders received in our system are delivered to our contracted cargo company within 24 hours and shipped. The delivery time of the order may vary depending on the location. Delivery is not made on weekends and public holidays.

You need to contact our customer service to have your invoice sent again. Our support staff will fulfil your request.

We offer different instalment options for different credit cards. Please contact our customer service for up to date information.

Unconditional product returns are only valid for products purchased through www.rainwater.com.tr. In order for the return process to begin, you must submit your return request to our support line at 444 0 420 within 14 days from the date of purchase.

Unconditional product returns are only valid for products purchased through www.rainwater.com.tr. In order for the return process to begin, you must submit your return request to our support line at 444 0 420 within 14 days from the date of purchase.

If water purifier If you have purchased the product from www.rainwater.com.tr, you can re-order the product you want by returning it within 14 days. Over 14 days used products do not have unconditional right of return.

An approved refund request is completed between 2 and 6 business days depending on the performance of the relevant bank.

In case your product does not work or its performance decreases, you can call our customer service and request the product to be taken from you by cargo. Cargo personnel will take the product from you and deliver it to Rainwater Service Centre and the product will be serviced and returned to you as soon as possible. If you wish, you can bring the product to Rainwater Service Centre. You can reach Rainwater Service Centre address from the authorised service points section.

If you organise the shipment of defective products through our customer service, you do not have to pay any shipping fee.

Information about all our authorised services is available in the support section of our website. Operations performed by unauthorised services and the use of non-original parts may cause serious problems in the products. Please contact us at 444 0 420 for service support.

We currently do not have an extended warranty application.

The warranty validity conditions are specified in the relevant section of the user manual and the warranty certificate. Unfortunately, free maintenance/repair service cannot be provided for use contrary to these conditions.

The warranty period in the categories of water treatment devices is 2 + 8 years, and the warranty period for accessories such as faucets is 2 years.

Rainwater will provide all kinds of service to the products during the product life.

You can register your device at www.rainwater.com.tr or by using our support line at 444 0 420.

You can purchase accessories and spare parts for your product from rainwater.com.tr spare parts category. You can contact our customer service for further support

If the accessory or part is compatible with the model of your product, you can use the part. You can contact our customer service for more information.

As fractures are subject to paid repair, you are not obliged to return the old part to us.

You can call our customer service to enquire about the status of your product in repair.

As Rainwater, we organise the pick-up of the products from the customer location with the cargo company. In case of a problem with the pick-up, you can get support by contacting our customer service.

As Rainwater, we recommend that the product should not be left charging for long periods of time when not in use.

There is a user manual booklet in the product boxes. In case of loss of the booklet, we can ensure that it is sent to you by e-mail by receiving support from our customer service.

Water spends a certain amount of time before it leaves the dams and reaches your home. During this time, it can also incorporate unwanted additives. Odours and sediments can be mixed in. A Rainwater system provides highly effective protection against this pollution.

Very, very little, thanks to Rainwater’s patented system. In any case, every litre of water purified by Rainwater contains less sodium than a slice of white bread. If your doctor prescribes a sodium regime, Rainwater’s Reverse Osmosis drinking water device reduces the total amount of sodium to almost zero and fully meets this diet.

You can take your Rainwater with you when you move. Your maintenance certificate will be valid worldwide for life. Rainwater’s international dealers will provide you with installation and maintenance support anywhere.

The product is guaranteed to provide you with a healthy water supply for 10 years (2+8) (as long as the filters are regularly changed at authorised services). Free service is provided against problems you may experience from system connection equipment.

Of course, as with every product, this product will have cheap prices. There are those used in the Far East or with incomplete filters or small filters. When the capacity of the filter is small, the change time of the filter, the amount of water it gives instantly, the water quality and the warranty period will change accordingly.

Even when buying toys for our children, it is preferred not to be made in the Far East, considering how great the importance of water, the same care will be taken to the water purifier.

Each family has a carboy expense, but packaged water is only used as drinking water. But if you have a water purifier in your kitchen, you will do everything (tea, coffee, food, fruit and vegetable washing) with this clean water and you need to consume at least 1 packaged water per day. This is very costly and unhealthy. Therefore, water purifiers amortises itself in 10-12 months. We should think of water treatment as a piggy bank. Health is the best investment.

Water purification Our service staff work very meticulously when assembling our installation and installation without damaging your home.

But there are alternatives for our customers who do not want to connect to the sink. 3 tap, which we call the mains water (hot-cold) and treatment water can be used according to demand, we have armatures.

Our hot-cold dispensers can be integrated into your existing dispenser or refrigerator that you use at home. But of course, wouldn’t it be more practical to live with a sink that offers the opportunity to move comfortably while taking your vegetables and fruits or tea and coffee water with a much cleaner water than the carboy?

This actually depends on your understanding of ‘adequacy’. It is true that in many places the water quality is good. But your water may still be loaded with various impurities that are harmful to you and that you cannot smell or taste. Rainwater takes these and brings them to the right, perfect level.

This actually depends on your understanding of ‘adequacy’. It is true that in many places the water quality is good. But your water may still be loaded with various impurities that are harmful to you and that you cannot smell or taste. Rainwater takes these and brings them to the right, perfect level.

1st Stage : 5 micron sediment filter; removes all visible dirt, rust and sand particles.

2nd Stage : Carbon block filter; removes 99% of chlorine and organic chemicals. It removes taste, odour and colour. It increases the capacity of the membrane by filtering the water at 1 micron level before the membrane and extends its life.

3rd Stage: UF Membrane filter; It performs microbiological and chemical treatment in water. It is a semi-permeable membrane filter with pores as small as one ten millionth of a millimetre. It filters the water at the molecular level and purifies the microbes, bacteria, heavy metals, minerals that give hardness to water and all harmful substances in the water. It makes the water healthy, soft, mineral balanced.

Stage 4: Alkaline Ph purifies impurities with the help of ceramic filter and makes the water much purer, high quality, healthy and functional.

The need for water storage, which is inevitable for the whole world with the effect of global warming, can only benefit people when it is done in a healthy way. The main factors that deteriorate water quality in warehouses;
* Mixing of harmful chemicals into water from materials in contact with water, light permeability, pores on water contact surfaces.

Rainwater treatment system water tank is stainless steel and complies with food storage standards. It is extremely resistant to corrosion and rust and has a long service life.

There are hundreds of filtration devices sold in our country and the world market. Do you use in your home water treatment system quality and health assurances? Getting a good quality filtration device is only possible with international certificates and guarantees. Rainwater water treatment system International Water Quality Association, NSF, FDA, CE certification assurances and carries the assurances and 10 years company warranty. Water analysis reports should be assurance for your health. Rainwater water treatment system has been tested in Hygiene, ITU, METU, Ministry of Food and Agriculture, Tübitak, Düzen Norwest Laboratories and guarantees that water will be obtained in accordance with TS266 drinking and potable water standard.

You can change the filters in a very short time. It will be enough to press the button on the filter heads and pull your filter by rotating it. When installing your new filter, you need to rotate it again and insert it into the slot. You can change 3 filters in a short time like 10-15 seconds.

It’s not easy to get to something beautiful. Of course, it will take up a space, but it will not take up as much space as the packaged water usage area in your kitchen. Especially considering our customers, we have provided an ergonomic use with models with separate filters and tanks. Filters Width: 8.5cm. length: 34.5cm. width: 29cm. and can be placed under the skirting board or in an unused cupboard under the worktop. The tank is 8 litres. stainless steel and height: 30cm, Width: 26,5cm.We have not had any problems with the installation location.

No. Filters labelled as consumables are not covered by the warranty. For example: Materials such as vehicle filters, air purification filters, vacuum cleaner filters are renewed for a fee in certain periods. Regular replacement of filters protects the quality of water.

Rainwater water purification system thanks to the led light on the tap you will be able to easily monitor the replacement time of your filters. If the light is blue, your filters and your water is healthy, if it is red, you will understand that it is time to change the filters.

Filter change frequency is 9-12 months. Change frequency may be longer or shorter depending on your intensity of use. Since the filter performance may decrease in the period exceeding 1 year, it changes 1 time per year as a standard in order to provide the same quality water. This is an element that allows you to drink the same quality water for 10 years. For 10 years, the cost of consumables will not exceed 100$ per year.